Refund Policy
AU-IPTV provides IPTV services in accordance with applicable consumer protection legislation. Refunds are subject to the conditions outlined below and may only be granted where the customer has complied with these policies.
Last updated: 6 June 2026
Window to request a full refund from your purchase date
Time we need to resolve a technical issue before it qualifies
Live support ready to help before any refund request
1 Technical Issues & Resolution
Customers are encouraged to reach out to our 24/7 live support team first. This way, we can help resolve any issue quickly before moving to a refund request.
If the AU-IPTV support team cannot fix a reported issue on our end within 48 hours, the customer is eligible to request a full refund.
Refunds will not be given for technical issues unless the customer first gives the AU-IPTV support team enough time to check and resolve the issue.
2 Refund Eligibility
Service Failure at Start
If the Service does not work from the very beginning of your subscription, and our support team confirms the problem originates from our servers.
Extended Downtime
If the Service is down for more than 3 consecutive working days, and our support team confirms the issue originates from our servers.
Duplicate Payment
If you accidentally pay twice for the same subscription, you're eligible for a full refund of the extra payment.
Unresolved Technical Issue
If you report a technical problem and our support team can't fix it within 48 hours despite thorough troubleshooting.
3 Refund Period
- • Refunds may only be requested within 7 days of the purchase date.
- • Requests submitted after 7 days of the purchase date are not eligible for a full refund, unless one of the cases mentioned above applies.
- • Refunds requested after 7 days of the purchase date will be processed partially, based on the unused portion of the subscription.
- • Refunds requested after the quarterly period of the subscription are not eligible for any refund.
4 Refund Procedure
All refund requests must be submitted to our support team via 
WhatsApp or email. The request must include:
Subscription details
Plan type, purchase date, and account information.
Payment details
Transaction ID, payment method, and proof of payment.
Issue description
A clear description of the issue behind this request.
Incomplete requests will not be processed. Our support team will review all refund requests and contact customers directly regarding the outcome.
5 Processing Timeframes
| Payment method | Typical timeframe |
|---|---|
| Credit card, Apple Pay, Google Pay, or PayPal | 20 to 31 business days (up to 90 days depending on your provider) |
| Crypto | Within minutes of approval |
AU-IPTV is not responsible for delays caused by banks, card issuers, or payment processors, as we only provide the IPTV service.
6 Final Statement
By purchasing and using the Service, you confirm that you understand and accept this Refund Policy. AU-IPTV may update or modify this Policy when required by law or for operational reasons.
Conclusion
This Refund Policy is an important part of your agreement with AU-IPTV. When you purchase or use our Service, you confirm that you understand and accept the terms explained here.
We issue refunds only when you meet the eligibility rules, timelines, and steps listed in this Policy. In addition, each refund depends on the rules of the payment provider you used, and all transactions are processed exclusively through a PCI-DSS compliant gateway.
AU-IPTV follows all Australian consumer protection laws and may update this Policy whenever legal or operational changes require it.
By continuing to use the Service, you confirm that you accept this Refund Policy and trust AU-IPTV to operate in a lawful, transparent, and responsible way.
Contact Us
For refund inquiries or requests, please contact the AU-IPTV support team.