Privacy Policy
At AU-IPTV, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data to ensure a secure and trustworthy experience across all our services.
Last updated: 10 January 2025
Governed by the OAIC and the Australian Privacy Principles
No tracking technologies or targeted ads on our Website
Access, correction, and deletion of your data, on request
1 Information We Collect
When you use our Website or subscribe to our Service, we may collect:
Personal details
Name, email address, phone number (if provided).
Payment information
Processed securely through third-party payment providers, we do not store your credit card or financial information.
Technical data
Device type, IP address, browser information, and usage logs.
2 How We Use Your Information
We use your information to:
- ✓ Provide and manage your IPTV subscription
- ✓ Keep accurate records and contact details
- ✓ Inform customers about subscription renewals
- ✓ Deliver customer support and respond to inquiries
- ✓ Improve and optimize our Service performance to meet customer needs
- ✓ Comply with legal obligations
3 Data Security
We take the protection of your personal information seriously, in accordance with the Privacy Act 1988, overseen by the Office of the Australian Information Commissioner (OAIC).
- • Sensitive information, including payment details, is processed exclusively through trusted third-party providers using secure, encrypted gateways.
- • We maintain strict internal controls to prevent unauthorized access, disclosure, or misuse of your personal data.
- • AU-IPTV does not sell, rent, or trade your personal information to any unauthorized parties.
4 Sharing of Information
We may share limited personal information strictly for operational and legal purposes, including:
Payment processors
To securely handle billing and subscription transactions.
Technical partners
To ensure reliable service delivery and system performance.
Australian legal authorities
When disclosure is required to comply with applicable laws or regulations.
5 Cookies & Tracking
6 Your Rights
As a valued customer of AU-IPTV, you are entitled to exercise the following rights regarding your personal data:
Access
You may request a copy of the personal information we hold about you.
Correction
You may ask us to update or correct inaccurate or incomplete information.
Deletion
You may request the removal of your data, subject to applicable legal and contractual obligations.
To exercise these rights, customers may contact us directly by 
WhatsApp or email at Support@au-iptv.com.au.
All requests must include sufficient details to identify the customer and the nature of the request. AU-IPTV reserves the right to verify identity before processing any request to ensure compliance and protect customer data.
AU-IPTV will respond to all valid privacy requests in a timely and respectful manner. In addition, we handle every request in full compliance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), which are overseen by the Office of the Australian Information Commissioner (OAIC).
7 Third-Party Content Disclaimer
AU-IPTV does not host or store any content on its own servers. Instead, all streams come directly from external providers. Therefore, we are not responsible for the privacy practices or policies of these third-party services. Additionally, we encourage users to review the privacy terms of any external provider they access through our platform.
8 Changes to This Privacy Policy
We may update this Privacy Policy from time to time, and when we do, the revised version will be posted on this page along with the updated date. Additionally, by continuing to use our Service after any changes are made, you confirm that you accept and agree to the updated Policy.
Conclusion
AU-IPTV is committed to protecting your personal information and being clear about how your data is collected, used, and secured.
By continuing to use our Website and IPTV services, you agree to the practices described in this Policy. Furthermore, we regularly review and update this Policy to stay compliant with changing laws and industry standards. As a result, we work hard to maintain the highest level of trust, safety, and transparency for all our customers.
Contact Us
For privacy inquiries or requests, please contact AU-IPTV.